If for any reason you are not satisfied with your online order, Pet Silk will gladly take back the products for either a refund or exchange as long as it meets the following return policy conditions:
- Products must be returned within 30 days of the purchase.
- If returning for a refund, only the credit card used in the purchase can be refunded.
- Shipping charges are non-refundable.
- Please note that only petsilk.com orders may be returned for refund or exchange. In the case of damaged items, please contact us immediately for assistance.